Refund Policy

We want every report to be worth it. This policy explains when you can get your money back.

Our guarantee

If a report does not surface at least five verified communities for your product, you are entitled to a full refund of that report. We stand behind the core promise of the Service: real, verified places your buyers actually gather.

How to request a refund

• Email founder@reachdex.com from the address on your account within 14 days of purchase.
• Include the report link or the URL you submitted so we can locate it quickly.
• Tell us briefly what fell short.

We review each request promptly. Approved refunds are issued to your original payment method via Stripe; depending on your bank, it may take a few business days to appear.

Multi-report packs

For report packs, refunds apply to unused reports and to any delivered report that fails the guarantee above. Reports you have already used and that met the guarantee are non-refundable.

What isn’t covered

• Dissatisfaction with outcomes after acting on a report (results depend on your execution and factors outside our control).
• Requests made after the 14-day window, except where required by law.
• Abuse of the guarantee (for example, repeated refund requests on reports that met the guarantee).

Questions

Not sure whether you qualify? Just ask — email founder@reachdex.com or use our contact pageand we’ll help.